For items not received claims, only the orders shipped on time using Buy Shipping labels are covered by Amazon.However, there are few loopholes that a seller must know: Sellers will have a brief window of opportunity to challenge any Amazon claim. Additionally, customers won’t be able to file a claim if they have already requested their bank to reverse the charge via chargeback. The A to Z guarantee claim doesn’t apply to digital items, services, or stored value instruments. The contents and weight of the box returned won’t be checked in any way - that’s why sellers should keep a log for returns. For RNR, it can only be filed for tracked returns. NAS can be filed after a replacement, return, or refund request has been made, even before the estimated delivery date and before the seller approves the return. Customers have 90 days to take action on their INR. Usually, customers will contact sellers and wait two days for a reply. The claims can be filed for items not received three days after the estimated delivery date. Here are some situations where Amazon can intervene and issue a refund to a customer Amazon dispute orders: “My amazon order never arrived.” Don’t worry because of Amazon’s A to Z claim, you don’t have to worry too much. Where Is My AZ Refund: Different Situations Where an A-Z Claim Can Be Refunded
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